A World of
Lifelong Learning
Tech Support

Global Software Publishing makes every effort to insure customers are satisfied with our product and company. Unlike other product manufacturers our titles require hardware that does not meet consistent industry standards but requires up-to-date and functional CPUs, RAM, sound cards, video cards and a bug-free operating system. The CD-ROMs we manufacture meet the compatibility requirements printed on the packaging. Some customers do have trouble operating their purchased CD-ROMs on their home PCs and for them we offer free technical support remedies to resolve the problem.

 


Common Technical Support issues:
 


General Technical Issues:
 

Installation instructions for software

Issues associated with Windows XP

 Quick Time 32 Troubleshooting Guide

WING32.DLL not found error

Cannot find Click.wav error

“Distorted Sound” issues

How To Change Color Setting and Display Area
RIGHT click once in an open area of your desktop where there are no other icons
Choose Properties from the menu that appears
In the Display Property Dialog box click on the Settings Tab
The display resolution and color settings can be changed from here.

Title specific
 technical issues:
 

 Eyewitness World Atlas

 I Love Phonics

 I Love Spelling

Pinball Science

My First Amazing Science Explorer

 World Explorer Deluxe

Password for the “Made Easy” series:
The password for the Teacher's section is the word "control"

XP Master Upgrades
& Replacement Disks
 

Additional technical support for DK and GSP Software is available free at the web location listed below.

www.m-2k.com

 

Email us:
info@gspna.com
We will respond to your inquiry within 24 hours during business hours.

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